Apologies are so easily thrown out that it becomes difficult to known when they are genuine. Brenda defines a few steps that help us define what it is we apologize for, the impact we believe our offense has imposed on the recipient, and the necessity of following this pattern. Apologizing takes work. Relationships worth working on are those we will implement genuine apologies in. Stay committed to valuing these steps and watch the relationships you value grow in respect, maturity, and intimacy.