10 Tips For Solving Problems

  1. Say what you really want to say ABOUT THE ISSUE. It is often easy to go on and on tiring the listener, OR not give them enough information to respond to.
  2. Be concise - adding information not relevant can sometimes confuse the listener.
  3. Be firm and persistent.
  4. Use "I" statements in contrast to "You always..." or "You never..." statements.
  5. Report and describe your feelings rather than venting them. Venting serves to build walls of resistance rather than generate solutions.
  6. Watch the tone of your voice.
  7. Have eye contact. This lets the other individual know you are committed to solving the problem.
  8. Be as relaxed as possible. This can be tough when first beginning.
  9. Avoid nervous laughter (it diminishes power), nervous gestures (it distracts), and jokes (results can be unpredictable).
  10. Avoid whining, pleading, screaming, and using sarcasm.

"He who is slow to anger is better than the mighty;

and he who rules his spirit than he who takes a city."

(Proverbs 16:32 NKJV)

 

Compliments of Practical Family Living, Inc.

P.O. Box 1676, Appleton, WI 54912 (920) 720-8920

You are permitted and encouraged to reproduce and distribute our articles in any format provided that you credit the author, no modifications are made, you do not charge a fee beyond the cost of reproduction, and you include Practical Family Living's web-site address (http://www.pfl.org/) on the copied resource. Quotations from any article are also permitted with credit to the author and citing the web-site. Any use of other materials on this web-site, including reproduction, modification, distribution or republication, without the prior written consent of Practical Family Living, Inc., is strictly prohibited.

 

 

Wisdom